FAQ's
1How do I place an order?
Browse our collections, select your desired purse or bag, choose the color and quantity, and click "Add to Cart." When you're ready, proceed to checkout, enter your shipping details, and complete the payment.
2What payment methods do you accept?
We accept all major credit/debit cards and other popular payment methods like PayPal, depending on your location.
3What materials are used in your bags?
We use a variety of high-quality materials including genuine leather, high-grade synthetic leather (PU), and durable fabrics. The material for each product is listed in its description.
4Are the colors on the website accurate?
We do our best to represent colors accurately. However, monitor calibrations vary, and there might be slight color variations in different lighting conditions.
5 How long will it take to receive my order?
Processing time is 1-2 business days. Delivery time depends on your location and the shipping method chosen, typically 3-10 business days.
6How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package.
7What is your return policy?
Please see our detailed Refund & Return Policy above. We accept returns for damaged, defective, incorrectly shipped items, and for change of mind within 30 days.
